FAQ | myURBANOVA
Shipping & Delivery
Q: How long does delivery take?
A: For our urban explorers in Europe, orders typically arrive in 5–14 business days. Outside Europe, shipping takes 7–31 business days, depending on customs and local carriers.
Q: When will I get my tracking information?
A: We’ll email your tracking link as soon as your order hits the road. Keep an eye on your inbox (and spam folder, just in case).
Q: Can I track my order?
A: Absolutely! Click TRACK YOUR ORDER on our website and enter your order number. Pro tip: Save the link—it updates in real time as your urban essentials move closer to you.
Returns & Exchanges
Q: What if I want to return something?
A: We get it—sometimes the city changes its mind. Returns are accepted within 30 days for unused items. Start the process here, and we’ll guide you through.
Q: Do you cover return shipping costs?
A: Returns within Europe are on us! For international returns, a small shipping fee applies. Details are in our Return Policy.
Order Management
Q: How do I modify or cancel my order?
A: Need to pivot fast? Email us at myurbanova@gmail.com ASAP with your order number. We’ll try to catch it before it ships—no promises, but we’ll hustle like a midnight metro.
Q: My order arrived damaged. What now?
A: Ugh, rough day. Email us photos of the damage within 48 hours, and we’ll send a replacement or refund—your call.
Product Info
Q: Are myURBANOVA products eco-friendly?
A: Always. We curate brands that prioritize sustainability, from recycled materials to minimal packaging. Look for the ♻️ UrbanGreen badge on product pages.
Q: Do you restock sold-out items?
A: The city’s favorites sell out fast! Sign up for restock alerts on the product page, or
DM us—we’ll hunt down alternatives.
International Orders
Q: Will I pay customs fees?
A: Fees vary by country and aren’t included in your order total. Check your local regulations—we wish we could hack this one for you, but even we have limits.
Q: Do you ship everywhere?
A: Currently, we ship to Europe countries + Australia and New Zealand. Enter your address at checkout to confirm. If your city’s missing, yell at us: myurbanova@gmail.com.
Payment & Security
Q: What payment methods do you accept?
A: Credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. No crypto (yet)—we’re still decoding that blockchain.
Q: Is my data safe?
A: Like a vault under Grand Central. We use SSL encryption and never store your payment details.
Still got questions?
We’re here 24/7 (okay, 9 AM–9 PM CET, but it feels like 24/7).
Reach out: myurbanova@gmail.com or tap the chat icon below.
myURBANOVA: Tools for the city’s rhythm. Questions for the curious.